Membership FAQ's

How soon after my purchase can I begin using my membership?

When you purchase a Museum membership, it becomes effective immediately. Keep your receipt or email confirmation to use as proof of membership. If you are trying to purchase tickets for a Museum or Sea Center event and you have not yet received your Member ID number please call our Development Office at 805-682-4711 ext. 110.

Will I receive a membership card?

Starting in March 2020, we will no longer be issuing physical membership cards. Please help us with our effort to reduce plastic in the environment by utilizing our new digital membership card. You will receive a link to download your digital card within a week of purchasing your membership. If you prefer to receive a plastic membership card instead, please contact us at 805-682-4711 ext. 114 or membership@sbnature2.org. You can also indicate your preference to receive a plastic membership card when you join or renew your membership.

How do I install my digital membership card on my mobile device?

For iPhone Users
Access the email from your smartphone and click the “Download” button, then click “Add to Wallet” and “Add.” The card will automatically go to your iPhone’s Apple Wallet. It can be accessed in the Wallet app at any time.

For Android Users
Android users need to download Wallet Passes from Google Play. After you have the app, access the email from your smartphone and click “Download” in the membership email, and the card will automatically go to your Wallet Passes app, where it can be accessed at any time.

If I renew early, will I lose the months of membership I have left?

No, your membership runs an entire calendar year from the date of purchase. If you renew early, the new membership will begin when your old membership expires.

How long is a membership valid?

Memberships are valid for 12 months and will expire the following year at the end of the month purchased.

Can I upgrade my membership?

Yes. If you decide that you would like to upgrade your current membership level, you may do so at any time. Please note, we do not pro-rate our memberships. You will need to pay the difference between the full cost of the membership level you currently have and the level to which you are upgrading.

If you choose to upgrade your membership within three months of your expiration date, we will allow you to renew your membership at the higher level for the following year, and will upgrade the remaining months of your membership for no additional charge.

Can I add an additional person or childcare provider to my membership?

Yes. This is possible for the Family Plus level membership. This level is geared toward families who have a caregiver, grandparent, or frequent guest who visits. By choosing the guest option, the user must be accompanied by named individuals on the membership. By providing a designated name, that individual may visit the Museum or Sea Center without the main cardholders.

What if my membership has errors?

We are happy to fix incorrect membership cards. If there is an error in the information please email membership@sbnature2.org and provide the information that needs to be updated. Please be sure to identify who you are and your membership ID number.

Are there any restrictions to ASTC Travel Passport Program?

Yes. The ASTC Travel Passport Program only entitles visitors to free general admission at participating science centers/museums with proof of membership. It does not include free admission to special events and exhibits, theatre presentations, or planetarium shows, nor does it include discounts for museum stores, parking, or other benefits.

To receive ASTC Travel Passport Program benefits, you must live more than 90 miles away from the center/museum you wish to visit. The admission staff has the right to request proof of residence to apply the benefits. 90 miles is measured "as the crow flies," not by driving distance.

Are memberships refundable?

No, memberships are not refundable or transferable. All membership sales are final. If you have further questions or concerns, please contact membership@sbnature2.org.